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For patients at North Suburban Medical Center

North Suburban Medical Center's skilled providers work hard to make your visit comfortable by providing advanced care in a welcoming atmosphere. Learn more below about the resources and amenities we offer.

Patient services and resources

We know that going to the doctor or hospital can be stressful. Our goal is to make you as comfortable with our facilities and services as possible so that you can focus on getting back to health.

Internet access and free Wi-Fi

We offer free, high-speed wireless internet access throughout our hospital and affiliated physician office buildings, to help patients keep up with their emails and browse online. Family members can work remotely while spending more time with their loved ones, as well.

Parking options

North Suburban’s campus has FREE parking.

Patient representatives

Patient representatives are available to help with any problem that you or your family may have during your hospital stay. Simply ask your nurse or the hospital manager to have a patient representative call you. Or, you can contact the patient representative department directly by calling (303) 450-4457, Monday through Friday from 8:00am to 4:30pm.

Social workers and case managers

At North Suburban Medical Center, case managers are an important part of your care team. Case managers provide:

  • Emotional support to individuals and families
  • Case coordination, consultation and discharge planning
  • Crisis intervention
  • Help with adjustment to illness, hospitalization and outpatient care
  • Child advocacy and protection
  • Referrals for financial problems related to the medical situation
  • Information on hospital and community resources

You can contact our case management department at (303) 450-3563.

Spiritual care

We care about your physical health as well as your spiritual well-being. The hospital chaplain can help patients or family members deal with fears or concerns about hospitalization, as well as provide emotional and spiritual support. If you would like to have prayer support from our chaplain, prayer partners and spiritual care volunteers, please call our Prayer Request Line at (303) 450-7700. If you would like to visit our chapel, it is located on the 4th floor. Family and friends are welcome.

Translation services

North Suburban offers telephonic interpretation services and a language line for patients who do not speak English. Please ask your nurse if you prefer speaking a language other than English.

Talk directly to a nurse, any time

Consult-A-Nurse® is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Patient financial resources

Our goal is to make your healthcare experience, including understanding your bill and your financial obligations, as seamless as possible. Along with our payment estimator, we provide you with quick access to the information you need about accepted health insurance plans and billing statements,.

Learn more about our patient financial resources 

Medical records request

Need a copy of your medical records? Access records immediately, 24/7, by using the MyHealthONE app on your mobile device. Need a hard copy? No problem. You can also make a request via fax, email or postal mail.

Access your medical records 

Registration information

Registering helps you focus on taking care of your health on the day of your appointment or surgery. We provide you with detailed instructions about how to register, including what documents you need to have on hand to complete our online form.

Register for your upcoming visit 

Daisy Award

Thank a nurse who went above and beyond with your care by nominating them for a Daisy Award, a program that celebrates excellence in nursing.

Insurance plans

Learn more about how insurance billing works at HealthONE hospitals and what insurance plans we partner with.

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the or