For patients at North Suburban Medical Center

We offer free, high-speed wireless internet access throughout our hospital and affiliated physician office buildings, to help patients keep up with their emails and browse online. Family members can work remotely while spending more time with their loved ones, as well.

North Suburban has FREE valet parking at the main entrance to the hospital. Please take advantage of this service whenever you visit. North Suburban’s campus has FREE parking.

Patient representatives are available to help with any problem that you or your family may have during your hospital stay. Simply ask your nurse or the hospital manager to have a patient representative call you. Or, you can contact the patient representative department directly by calling (303) 450-4457, Monday through Friday from 8:00am to 4:30pm.

At North Suburban Medical Center, case managers are an important part of your care team. Case managers provide:

• Emotional support to individuals and families
• Case coordination, consultation and discharge planning
• Crisis intervention
• Help with adjustment to illness, hospitalization and outpatient care
• Child advocacy and protection
• Referrals for financial problems related to the medical situation
• Information on hospital and community resources

You can contact our case management department at (303) 450-3563.

We care about your physical health as well as your spiritual well-being. The hospital chaplain can help patients or family members deal with fears or concerns about hospitalization, as well as provide emotional and spiritual support. If you would like to have prayer support from our chaplain, prayer partners and spiritual care volunteers, please call our Prayer Request Line at (303) 450-7700. If you would like to visit our chapel, it is located on the 4th floor. Family and friends are welcome.

North Suburban offers telephonic interpretation services and a language line for patients who do not speak English. Please ask your nurse if you prefer speaking a language other than English.

Our goal is to make your healthcare experience, including understanding your bill and your financial obligations, as seamless as possible. Along with our payment estimator, we provide you with quick access to the information you need about accepted health insurance plans and billing statements,.

Need a copy of your medical records? Access records immediately, 24/7, by using the MyHealthONE app on your mobile device. Need a hard copy? No problem. You can also make a request via fax, email or postal mail.

Registering helps you focus on taking care of your health on the day of your appointment or surgery. We provide you with detailed instructions about how to register, including what documents you need to have on hand to complete our online form.