Healthgrades names HCA HealthONE Presbyterian St. Luke's a 2025 Outstanding Patient Experience Award recipient
Denver, Colo — HCA HealthONE Presbyterian St. Luke’s announced today that it has been recognized as a 2025 Outstanding Patient Experience Award™ recipient by Healthgrades, the #1 site Americans use when searching for a doctor or a hospital. This achievement reflects HCA HealthONE Presbyterian St. Luke’s commitment to compassionate, patient-centered care and puts the organization in the top 10% of hospitals nationwide for patient experience
In addition to this recognition for patient experience, HCA HelathONE Presbyterian St. Luke’s was recently honored with numerous accolades based on its exceptional performance in key service areas, including cardia care, orthopedic surgery, GI surgery and critical care. These achievements further underscore the organization’s commitment to delivering safe, patient-centered care at every step of the patient journey.
"We are incredibly honored to receive the 2025 Outstanding Patient Experience Award from Healthgrades,” stated David Donaldson, president and CEO at HCA HealthONE Presbyterian St. Luke’s. “Our commitment to providing compassionate, patient-centered care is unwavering, and we are proud to be among the top 10% of hospitals nationwide for patient experience. We will continue to strive for excellence in all aspects of patient care, ensuring that every patient receives the highest quality of service and support throughout their healthcare journey."
About the Healthgrades Outstanding Patient Experience Award
Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for their patients during their hospital stay. As part of its annual analysis, Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, covering admissions from January 2023 to December 2023.
To determine the recipients of the Outstanding Patient Experience Award, Healthgrades applies a scoring methodology to ten patient experience measures. These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations, and cleanliness. HCA HealthONE Presbyterian St. Luke’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.
“We commend HCA HealthONE Presbyterian St. Luke’s for going above and beyond to ensure patients have the best possible experience during their hospital stay and recovery process,” said Debra Gradick, MD FACEP, senior physician consultant at Healthgrades. “Better patient experiences lead to better health outcomes, which is why it’s so important for patients to choose a hospital that excels at providing high quality, compassionate care.”
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the Outstanding Patient Experience Award Methodology. Apatient-friendly overview of Healthgrades’ complete methodology is also available.