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For patients at The Medical Center of Aurora

The Medical Center of Aurora's skilled providers work hard to make your visit comfortable by providing advanced care in a welcoming atmosphere. Learn more below about the resources and amenities we offer.

Magnet-recognized nursing excellence

For our nursing professionalism, teamwork and superiority in patient care, we are recognized by The American Nurses Credentialing Center's Magnet Recognition Program. This means our patients are more satisfied overall, including satisfaction with our nurses' communication skills and availability.

About magnet designation 

Patient policy

Our hope is to ease the stresses of being in the hospital with flexible policies and procedures that afford you maximum convenience and safety.

Insurance policies

As a benefit to you, we accept most major insurance plans. In addition, we accept Medicaid and have outlined the most up-to-date information about Medicaid redetermination based on state-wide policies.

Learn about which insurance carriers we accept


Make online payments

We understand that life happens, and sometimes paying hospital bills can be a stressful process. As such, we want to make it as easy as possible for you to pay your bills. Our online portal allows you to not only access your statements, but also set up payment plans that work for you and your current circumstances.

Learn more about online payments


Parking

Free self-parking is available in the surface lot in front of the main entrance, the parking garage, and the parking lots north of the parking garage. Patient drop-off and pick-up is available at the main entrance.

The Medical Center of Aurora Main Campus

Free patient parking is available in the parking garage and designated visitor surface lots surrounding the facilities.

Get Directions

HealthONE Behavioral Health and Wellness Center

Free parking is available in all of the surface lots surrounding the facility at all times.

Get Directions


Tobacco-free environment

We strive to create the healthiest environment possible. Not just for our physicians, nurses and staff, but for you and our visitors. With such a focus on overall health for all, we have prohibited the use of tobacco on all parts of our main and sister campuses, including all forms of cigarettes and chewing tobacco.

Learn about our smoke-free policies

Talk directly to a nurse, any time

HealthONE Strong

HealthONE Strong is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Patient financial resources

Our goal is to make your healthcare experience, including understanding your bill and your financial obligations, as seamless as possible. Along with our payment estimator, we provide you with quick access to the information you need about accepted health insurance plans and billing statements.

Learn more about our patient financial resources


Medical records request

Need a copy of your medical records? Access records immediately, 24/7, by using the MyHealthONE app on your mobile device. Need a hard copy? No problem. You can also make a request via fax, email or postal mail.

Access your medical records


Registration information

Registering helps you focus on taking care of your health on the day of your appointment or surgery. We provide you with detailed instructions about how to register, including what documents you need to have on hand to complete our online form.

Register for your upcoming visit

The DAISY Award for nurses

The DAISY Foundation is an international recognition program that rewards and celebrates the extraordinary, compassionate, and skillful care given by nurses every day. We are proud to be a DAISY Award Partner, recognizing one of our nurses with this special honor each month.

The BEE Award for hospital staff

If one of our team members made your time with us particularly special, you can nominate them for a BEE Award. These awards can go to any staff member you may have encountered — nursing assistants, transportation aides, housekeepers, therapists, unit assistants, lab technicians and others.

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the App Store® or Google Play