Skip to Content

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Helpful information for our patients

Ensuring you have a positive care experience full of healing is our top priority. This begins with keeping you informed about pertinent hospital information ahead of time so that you can minimize stressors and focus on you.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

Your patient rights 

Magnet-recognized nursing excellence

For our nursing professionalism, teamwork and superiority in patient care, we are recognized by The American Nurses Credentialing Center's Magnet Recognition Program. This means our patients are more satisfied overall, including satisfaction with our nurses' communication skills and availability.

About magnet designation 

Patient policy

Our hope is to ease the stresses of being in the hospital with flexible policies and procedures that afford you maximum convenience and safety.


Parking

Free self-parking is available in the surface lot in front of the main entrance, the parking garage, and the parking lots north of the parking garage. Patient drop-off and pick-up is available at the main entrance.

HCA HealthONE Aurora Main Campus

Free patient parking is available in the parking garage and designated visitor surface lots surrounding the facilities.

Get Directions

HCA HealthONE Behavioral Health and Wellness Center

Free parking is available in all of the surface lots surrounding the facility at all times.

Get Directions


Tobacco-free environment

We strive to create the healthiest environment possible. Not just for our physicians, nurses and staff, but for you and our visitors. With such a focus on overall health for all, we have prohibited the use of tobacco on all parts of our main and sister campuses, including all forms of cigarettes and chewing tobacco.

Learn about our smoke-free policies

Talk directly to a nurse, any time

Consult-A-Nurse®️

Consult-A-Nurse®️ is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

The DAISY Award for nurses

The DAISY Foundation is an international recognition program that rewards and celebrates the extraordinary, compassionate, and skillful care given by nurses every day. We are proud to be a DAISY Award Partner, recognizing one of our nurses with this special honor each month.

The BEE Award for hospital staff

If one of our team members made your time with us particularly special, you can nominate them for a BEE Award. These awards can go to any staff member you may have encountered — nursing assistants, transportation aides, housekeepers, therapists, unit assistants, lab technicians and others.

MyHealthONE allows you to manage all parts of your healthcare easily and securely

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthONE® app on the App Store® or Google Play