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For visitors at Presbyterian/St. Luke's Medical Center

Visitors can find answers to frequently asked questions at our welcome center, a one-stop location for patient information, hospital services, cafes and a comfortable waiting area.

Information for our visitors

Find the answers to popular questions about visitors at our hospital.

Visiting hours at our hospital

Visiting hours are from 6:00am to 8:00pm.

Visitation restrictions

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Visitor information and resources

Our patients may have an unlimited number of visitors per day, with no more than two visitors at a time. Additional unit-based exceptions or restrictions may apply. For the health and safety of our patients and staff, physicians and staff reserve the right to limit visitors for some patients. Children of any age are permitted but must be accompanied by a responsible adult.

Everyone is required to wear a mask to protect patients, visitors, staff and providers.

Wear your mask up to the top of your nose and under your chin — snug and without gaps.

By entering our buildings, you are attesting that the answer is “NO” to these questions:

  • Do you have symptoms of COVID-19, which include: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea?
  • Within the past 14 days, have you been in close physical contact (six feet or closer for at least 15 minutes) with a person who is known to have COVID-19 or with anyone who has the symptoms listed above?
  • Are you currently waiting on the results of a COVID-19 test or have you been diagnosed with COVID-19 in the last 10 days?
Visiting our emergency room (ER)

All patients seeking care for an emergency medical condition, regardless of their vaccination status or ability to wear a mask, will be admitted to the emergency department. We will provide non-mask alternative accommodations.

Visitor safety measures

Use this additional information to guide your visit to our hospital. Thank you in advance for visiting by these guidelines.

  • COVID-19 positive patients:
    • One visitor per day (no swapping out with other visitors)
    • Visitor may not come and go from the patient room/hospital
    • Visitors must leave the hospital after visitation
  • Blood cancer unit (4B) and bone marrow transplant (3B/3C):
    • All visitors much be fully vaccinated
    • Only one visitor at the bedside at a time and only two visitors per day
    • Of the two visitors, only one may spend the night
    • No visitors under the age of 14
  • Intensive care unit (2A):
    • No visitors under the age of 14
  • Surgical and procedural services:
    • No visitors under the age of 14
    • Only two visitors per patient

Our physicians and staff reserve the right to further limit visitors as needed to maintain the safety of our patients. Circumstances may allow for specific exceptions to visitation criteria. These exceptions must be approved by a hospital representative. All persons entering under an exception remain subject to appropriate infection control protocols.

We appreciate your patience and thank you for your cooperation.

Questions? Please contact us at (720) 754-6000.

Contacting a patient at Presbyterian/St. Luke's Medical Center

These tips will help you reach your loved on in their room

Call by phone

(720) 754-6000

Please give the operator your friend's or loved one's name and room number to be connected.

Flower and mail deliveries

Patient's Name
Presbyterian/St. Luke's Medical Center
Room # (if available)
1719 East 19th Avenue
Denver, CO 80218

Campus parking

Our hospital has embarked on a $60 million campus renovation to enhance and expand the services we have provided the community for 140 years. Please visit our construction page to stay up-to-date on the latest parking and entrance changes.

Free valet parking

Free valet parking is available to patients and guests at the main entrance. Enter the campus from Franklin Street at the 20th Avenue entrance.

  • Monday through Friday from 5:30am to 6:00pm
  • After hours: call (720) 754-7000 or *7000 from an internal phone
Garage parking

Free self-parking is available in our parking garages at all times.

Street parking

If you have trouble finding a spot in one of our lots, street parking is available around the campus.

Where to enter our hospital

In order to ensure a safe environment, we have limited the number of entrances into the hospital. Patients and visitors MUST wear a mask at all times.

  • Emergency room (ER)
    Our ER is located on the east side of our campus. Enter via the main entrance at 20th Avenue and High Street, then turn left.
    2001 N High Street, Denver, CO 80205
  • Main entrance for patients and visitors

    Use the surgery entrance
    5:00am – 8:00pm
    Use after-hours entrance all other times.
    1719 East 19th Ave, Denver, CO 80218
    Enter the campus from the Franklin Street at 20th Avenue entrance.

  • Colorado Blood Cancer Institute Patients

    Use the Professional Plaza East (PPE) Medical Building entrance on the first floor, across from the PPE Parking Garage
    Monday – Friday, 7:00am – 4:00pm
    Saturday & Sunday, 6:30am – 1:00pm
    1721 East 19th Avenue, Denver, CO 80218

  • After-hours entrance

    Enter through the Emergency Room
    Overnight, 8:00pm – 5:00am
    2001 N High Street, Denver, CO 80205

Gift restrictions

Some high-risk patient care units may have restrictions of gifts that may be brought to the hospital (e.g. no live plants on Bone Marrow Transplant or Oncology). If you are planning to bring a gift to a patient, please call ahead for guidance.

We are a smoke- and tobacco-free campus

No tobacco or smoking products, including cigarettes, e-cigarettes, marijuana and chewing tobacco, are allowed on campus.

Learn more about what it means to be smoke and tobacco free.

Traveling to our hospital

Here are some tips for traveling to our location:

Get the latest travel conditions
RTD Bus & Light Rail

Several Regional Transportation District (RTD) bus lines stop near both the South and North Campuses. For up-to-date information, visit the RTD Web site at, call locally at (303) 299-6000 and call toll-free at (800) 366-RIDE.

Taxi services
  • Denver International Airport
    40 minutes from Presbyterian/St. Luke's Medical Center
    All major airlines
  • Centennial Airport
    45 minutes from Presbyterian/St. Luke's Medical Center
    Private and Charter Planes
  • Rocky Mountain Metropolitan Airport (formerly Jefferson County Airport)
    30 minutes from Presbyterian/St. Luke's Medical Center
    Private and charter planes
Amtrak Trains
  • Union Station at 17th St. and Wynkoop St. in downtown Denver
    (800) 872-7245 Toll-free

Greyhound Bus lines

Guidelines for our guests

Refer to our these policies when visiting our hospital

Visiting our hospital

We want your visit to go as smoothly as possible and we gathered information to help you.

Volunteer opportunities

Comfort our patients with a smile or help our teams with your skills and volunteer at our hospital.