Patient Family Advisory Council
Become a patient and family advisor
Improving care through partnership
What is a patient and family advisor?
A patient and family advisor is someone who:
- Wants to help improve the quality of our hospital’s care for all patients and family members.
- Gives feedback to the hospital based on their own experiences as a patient or family member.
- Helps the hospital plan changes to improve how we take care of patients.
- Works with the hospital for either short- or long-term commitments, depending on the project.
- Volunteers their time, usually at least one hour and not more than four hours per quarter.
- Provides a voice that represents all patients and families of patients who receive care at HCA HealthONE Mountain Ridge.
- Partners with hospital staff to help improve the quality of our hospital’s care for all patients and family members.
Why should you become a patient and family advisor?
Think about the time when you or your family member was in the hospital:
- Did you think there were things we could have done better?
- Do you have ideas about how to make sure other patients and families get the best care possible?
Our patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.
Who can be a patient and family advisor?
Any patient or family member of a patient who has received care at HCA HealthONE Mountain Ridge in the last five years.
You do not need any special qualifications to be an advisor.
What’s most important is your experience as a patient or family member. We will provide you with any other training you need.
What do patient and family advisors do?
As an advisor, you will serve on the patient and family advisory council, collaborating with hospital staff to:
- Identify and implement ways of improving the care experience for all patients and families.
- Provide input and guidance on projects to improve hospital quality and safety.
- Participate in discussion groups to provide input on care practices or policies.
- Review, revise, or help create educational and informational materials for patients and families.