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For patients and visitors at Spalding Rehabilitation Hospital

Read more to learn about the services and guidelines we have for patients and visitors at our hospital.

Patient guidelines

A successful hospital visit includes being informed about policies and procedures outside of your direct care. Having this information ahead of time can minimize stressors and help you focus on getting back to feeling your best.

Bill pay

For your benefit, we have made bill paying simpler by offering online payment options.

Learn more about online payments and payment plans 

Press and media relations guidelines

We understand the importance of privacy when it comes to sharing status updates on conditions. In order to best serve you and our staff, we have established a series of guidelines for arranging interviews, videotape sessions or photo opportunities, updating the public with condition reports.

Learn more about how we use media relations to protect your privacy 

The BEE Award

We truly value our staff, and hope you do as well. If one of our staff made your time with us particularly special, you can nominate them for a BEE Award. These awards can go to any staff member you may have encountered — nursing assistants, transportation aides, housekeepers, therapists, unit assistants, lab technicians and others.

Learn more about nominations for the BEE Award 

Visitation guidelines

As a patient, you may have an unlimited number of visitors per day, with no more than two visitors at a time. Additional unit-based exceptions or restrictions may apply. For your continued health and safety, as well as the safety of our staff, physicians and staff reserve the right to limit visitors in certain situations. Children of any age are permitted, but must be accompanied by a responsible adult.

Visiting hours are from 6:00am to 8:00pm.

Thank you in advance for your cooperation in our safety measures. If you need to contact us to speak about patient or visitor guidelines, please call us.

Talk directly to a nurse, any time


Consult-A-Nurse® is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.

Patient financial resources

Our goal is to make your healthcare experience, including understanding your bill and your financial obligations, as seamless as possible. Along with our payment estimator, we provide you with quick access to the information you need about accepted health insurance plans and billing statements.

Learn more about our patient financial resources 

Medical records request

Need a copy of your medical records? Access records immediately, 24/7, by using the MyHealthONE app on your mobile device. Need a hard copy? No problem. You can also make a request via fax, email or postal mail.

Access your medical records 

Registration information

Registering helps you focus on taking care of your health on the day of your appointment or surgery. We provide you with detailed instructions about how to register, including what documents you need to have on hand to complete our online form.

Register for your upcoming visit