For patients at Swedish Medical Center
Swedish Medical Center's skilled providers work hard to make your visit comfortable by offering you advanced care in a welcoming atmosphere. Learn more below about the resources and amenities we offer.
Helpful information for our patients
Patient care is at the center of everything we do at Swedish Medical Center. We aim to make you feel safe and prepared as our patient, and we hope you find the resources listed here helpful.
Patient information and guidance
At Swedish Medical Center, we want you to feel safe and cared for, and that includes having all the information you need to be prepared for your visit.
Contact our billing office
Please call our business office at (303) 788-5585 between 8:00am and 5:00pm Monday through Friday with any questions you have about your bill.
Call (888) 824-7655 if you need an estimate of the cost for a procedure or service in advance. Payment options are available for self-pay and uninsured patients.
Depression support groups
We do not have support groups specifically for people with depression, but suggest the following resources:
- United Way Information Line: (303) 433-8383
- National Alliance for the Mentally Ill Colorado Chapter: (303) 321-3104
- Colorado Mental Health Association: (303) 377-3040
We do offer free support groups for those who have experienced a pregnancy-related loss or the death of an infant, child or adult.
Food and nutrition services
Food and nutrition services are provided in partnership with Sodexho Health Care Services. Within food and nutrition services, there are three daily support services:
- Patient dining through room service
- Visitor and staff dining in the cafe
- Clinical nutrition, staffed by our registered dietitians
The Food and Nutrition Services team believes that "Patients are at the heart of everything we do." As such, our patient meal program is titled "At Your Request" Room Service Dining. This form of meal placement and delivery allows patients to order and receive meals at any time they choose.
Our hospital provides leading-edge care for patients with many different conditions and diet requirements. Whether the patient requires a diet low in fat or a diet with modified textures, the Food and Nutrition Services team is working constantly to make these modifications as easy as possible for every patient. Our Room Service operators are trained in the specific diets we follow and any nutritional information that pertains to the related disease state.
The most common conditions we treat through nutrition include diabetes, renal disease, stroke, cancer and heart disease. We will accommodate any request as long as it is allowed within the patient's diet restrictions.
Beginning June 22, 2023 our cafeteria will be under construction for a remodel. In order to continue serving all our patients and staff to the best of our ability, we have decided to modify the cafe hours.
The new cafe hours, effective July 3rd, 2023:
Monday - Friday
6:30am - 10:00am: Breakfast
11:00am - 3:00pm: Lunch
Saturday - Sunday
7:00am - 10:00am: Breakfast
10:30am - 2:00pm: Lunch
To ensure that our colleagues and visitors have options after 3pm each day, we have arranged for additional resources. There will be cold vending machines (offering snacks, sandwiches, and salads) located on the 2nd floor near the cafe entrance and on the 3rd floor by the CCU waiting room.
Froth Coffee Shop will be open, serving a variety of sandwiches and snacks during the following hours:
Monday - Friday: 6:30am - 5:00pm & 10:00pm - 1:00am
Saturday - Sunday: 8:00am - 9:00pm
Insurance we accept
As with all hospitals, we accepta Medicare, Medicaid and Champus insurance. You also learn more about the insurance plans we accept. If you do not have insurance, payment plan options are available.
Remember, in a life-threatening situation go to the nearest emergency room (ER) or call 911. In emergency situations, you can go to any ER, regardless of your insurance status.
Due to inherent health risks for patients and others, our hospital strictly prohibits smoking inside the facility and anywhere on our campus, including the parking garages and outdoor spaces.
In the interest of your health and safety, and the health of others, please observe and respect our smoke-free policy.
Obtaining birth certificates
Birth certificates for babies born at our hospital can be obtained from the following three county offices:
Colorado Department of Public Health and Environment
Vital Records Section
4300 Cherry Creek Dr South
Denver, CO 80246-1530
Phone: (303) 692-2200
Before you even enter our hospital, we want to make your experience here convenient and easy. We offer multiple ways to park depending on your needs because getting the care you need starts with getting here.
Complimentary valet parking
Complimentary valet parking is available in the following locations across campus:
- 499 E. Hampden — Monday through Friday from 7:30am to 5:00pm
- Main Hospital Entrance (501 E. Hampden) — Monday through Friday from 5:30am to 7:00pm
- 601 E. Hampden — Monday through Friday from 7:30am to 5:00pm
- 701/799 E. Hampden — Monday through Friday from 7:30am to 5:00pm
- Emergency — Monday through Sunday from 9:00am to 9:00pm
These hours are subject to change. Please let the valet attendant know if you expect to pick up your car after the valet is closed, and arrangements will be made for you to conveniently retrieve your car.
Complimentary self-parking is available in three parking structures on our campus:
- South Garage — Across from the Main Hospital Entrance The South Garage is located on Old Hampden, across from the main entrance to the hospital, and offers a covered walkway from the second floor of the structure into the 701 E. Hampden medical office building. By walking through another covered walkway, you can access the third floor of the main hospital building or the other medical buildings. This is also the most convenient garage to access the main entrance of the hospital. Access the South Garage off Washington Street.
- East Garage — Near the 799 E. Hampden Medical Office Building The East Garage is located on the corner of East Hampden and Clarkson and has a covered walkway from its second floor onto the fourth floor of the 799 E. Hampden medical office building. If you need to access the main hospital building, take the building's elevator down to the second floor and take another covered walkway through the 701 building and onto the hospital's third floor.
- West Garage — Convenient Access to the ER and 499 E. Hampden Medical Office Building The West Garage is located on Logan and Girard. It provides convenient access to the emergency department, radiology department, main operating rooms and critical care units on the hospital's third floor. This garage also provides access to the 499 medical office building.
Specially trained chaplains are available to help care for our patients' spiritual and emotional needs and to support you and your loved ones. Patients and their families are welcome to contact a chaplain for a variety of services (see below). A chaplain is available at all times for emergency needs and your nurse can contact the on-call chaplain as needed.
To reach the pastoral care department Monday through Friday from 8:00am to 4:00pm, please call (303) 788-6232 from an outside phone or ext. 6232 from any hospital phone.
After 4:00pm Monday through Friday and on weekends and holidays, please dial "0" from any hospital phone or (303) 788-5000 from an outside phone to reach the hospital operator and request the on-call chaplain.
Our hospital chaplain offers the following services:
- Listens, assesses, and supports spiritual and emotional needs
- Supports those with anxiety, fear, grief, etc.
- Sorts out issues when you need to make important decisions about treatment and/or Advance Directives
- Provides consideration and support around quality of life
- Contacts your own clergy or spiritual leader
- Assists patients from all faith, in accessing sacraments or rituals that are part of their faith practices
- Provides religious resources: Bibles, rosaries, devotionals, and topical CareNotes
- Offers consolation when you are grieving a loss; supports in saying good-bye to your loved one
- Assists in making arrangements after a death
- Directs patients and visitors to local Sunday and weekday worship services
Resources for patients with deafness or hearing difficulties
Accommodations for deaf or hard-of-hearing patients and their companions may be made by contacting our telecommunications department at (303) 788-5000 or by dialing extension "0" from any hospital telephone.
To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, such as:
- Sign language and oral interpreters
- Written materials
- Telephone handset amplifiers
- Assistive listening devices and systems
- Telephones compatible with hearing aids
- Closed caption decoders
- Open and closed captioning of most hospital programs
Please ask your nurse or other personnel for assistance, or contact the patient advocate at (303) 788-6406 (voice or TTY).
Our hospital has implemented a number of safety procedures and systems to help protect you and your loved ones during your stay with us.
Electrical device restrictions
For your safety and the safety of others, our hospital does not permit electrical devices from home in patient rooms. These devices include
- Electric blankets
- Hair dryers
- Heating pads
- Portable heaters
Battery-powered appliances are generally permitted unless oxygen is being used within your room. In these instances, such devices may not be permitted. Please check with your nurse if you have a question about what is allowed.
The safety of our patients, visitors, staff and physicians is our highest priority. Organizations such as hospitals seem like they should be a safe zone from external threats, but we know that often isn’t the case.
The best protection our leaders, staff and visitors can have is preparation.
The entire hospital team, from leadership and administrative staff to medical personnel and support staff, regularly train along with other local agencies to practice response to potential threats to our safety, including natural disasters, fires, catastrophes and active threats.
As a part of our plan, we work to educate every person working on our campus how to overcome the natural instinct to panic and take actions to increase chance of reaching safety.
We encourage everyone to familiarize themselves with the Department of Homeland Security’s Run. Hide. Fight. protocol.
- Have an escape route and plan in mind
- Leave your belongings behind
- Keep your hands visible
- Hide in an area out of the shooter’s view
- Block entry to your hiding place and lock the doors
- Silence your cell phone and other devices
- As a last resort and only when your life is in imminent danger
- Attempt to incapacitate the shooter
- Act with physical aggression and throw items at the active shooter
When law enforcement arrives:
- Remain calm and follow instructions
- Put down any items in your hands (i.e., bags, jackets)
- Raise hands and spread ﬁngers
- Keep hands visible at all times
- Avoid quick movements toward ofﬁcers such as holding on to them for safety
- Avoid pointing, screaming or yelling
- Do not stop to ask ofﬁcers for help or direction when evacuating
We operate a wireless (Wi-Fi) network for our patients and guests. Using your Wi-Fi-enabled device, you can access many internet resources (email, websites, instant messenger, etc.) from just about anywhere in the hospital.
We're happy to provide this free and reliable service to our patients and visitors, and getting connected is easy.
Talk directly to a nurse, any time
HealthONE Strong is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Patient financial resources
Our goal is to make your healthcare experience, including understanding your bill and your financial obligations, as seamless as possible. Along with our payment estimator, we provide you with quick access to the information you need about accepted health insurance plans and billing statements.
Registering helps you focus on taking care of your health on the day of your appointment or surgery. We provide you with detailed instructions about how to register, including what documents you need to have on hand to complete our online form.
Daisy Award for nursing excellence
Outpatient laboratory visits
MyHealthONE allows you to manage all parts of your healthcare easily and securely
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more